If you would like to Exchange the style or size you ordered, please return items within 14 business days of receipt.Please fill in the formhereand return the item to the address on the form. The shipping costs for the returned items is for your account.
Refunds
If you would like a refund on the item you purchased, please return the item within 14 business days of receipt. Please fill in the form here and return the item to the address on the form. The shipping costs for the returned items is for your account.
Refund Policy
All our garments are quality controlled at our warehouse before sending them to you, no faulty goods will be sent out. All sales are final. If for any reason an inferior item is received, we will pay return postage and once received we will examine, and if found to be faulty, we will replace it with another of the same item. This must be claimed within 7 days of receipt, please e-mail us at hello@creamcollection.com.au to make your claim. Any claim after three months will not be accepted. The claimed item must be returned in the original condition it was sent. Please check the sizing chart on each product page to ensure you've purchasing the perfect fit.
**SALE Items cannot be refunded, returned or exchanged for a different size - Thank you for your understanding.
**PERSONALISED or EMBROIDERED items cannot be returned or exchanged for a different size - Thank you for your understanding.
Store owner replied:
Wow! What awesome pics Josh, you look great as usual :) Thanks for your ongoing support.
Whether working the grill, pass or larder. You are always going to look good in the shirt. Comfortable & cool (if you are standing over a coal grill for 12hrs you are gonna sweat no matter what you wear). Always feel proud rolling into a shift in one of these.
Store owner replied:
Wow! You look great Olly, and Thank you for your beautiful review. It's much appreciated and we are sure this will assist other chefs who work in hot environments and want to look and feel cool. Thank you again.
I love how soft this apron turns out after being washed and machine dried - every single time!
Store owner replied:
This is so good to hear, thank you Krysia, may you enjoy it for many more years.
The apron is beautiful quality, I love the design of the pockets and the fabric feels beautiful. Really happy with this and the long design is exactly what I need as I live the apron to wrap around. A++++
Store owner replied:
Thanks Gary for sharing how much you enjoy the chef shirts - may you have many happy shifts wearing them. Kind regards from us at Cream Collection.
The apron is well made of a lovely quality material, was well packaged and delivered promptly. Very happy with the purchase!
Store owner replied:
Hi Jullo, we are sorry to hear that you are disappointed, but there are numerous images of the "Mystery pack colour combinations" and as it is a Mystery pack with a saving of $32, is no specific colour that you can order. There are numerous images of the various colour combinations for this product, so it is a "mystery pack" as to what colour you will receive. Please feel free to reach out to us directly to see how we can turn your disappointment into a win, as we are here to assist at any time. Hope this helps.
I love the product, comfy and cool to wear. Special the apron really love it with the design.
Store owner replied:
Hi Phillip, thanks for taking the time to leave your comment - glad that you appreciate the quality of the apron which is made here in Australia. You're absolutely correct, this is lightweight denim as we mention on the website. Although it feels lightweight, these aprons last for many years and are absolutely loved by our chefs and I hope that they'll become a firm favourite of yours too. I'm here to assist with any questions you may have.
Store owner replied:
That's great to know that the aprons are comfortable to wear, thanks Nika, your comment is very much appreciated.
I was excited to order and received my 100% organic cotton chef Jackets and Aprons but was disappointed to find that there is a 2% spandex (Lycra) which takes away from the organic that you promote so strongly. Is there a reason for this and why isn’t it on your website under fabric content.
As far as I know the addition of spandex to your products takes it away from the circular economy as it is a synthetic material and makes the whole garment no recyclable.
I have been a chef for over 30 years and don’t think I have ever come across a chefs Jacket with spandex in it (polyester yes) A good fit should make putting a stretch material unnecessary.
Store owner replied:
Hi Sion, Thank you for your review. You are 100% correct, and I personally take full responsibility for this. We have added the fabric content this morning on all products. I can assure you we don't intend to mislead anyone - it was an oversight when changing the product descriptions recently. The 98% cotton is certified organic cotton. The 2% addition of spandex is woven in as when we worked with chefs to develop the collection, they wanted an element of stretch in the garments to allow the garments to be more tailored but move with the wearer to make them super comfortable. I will also email you directly to assist further.
Love it so light weight and breezy good for working in a fast paced kitchen wile still looking sharp cheer
Store owner replied:
Yay! That's great to hear that you're loving the softness of the fabric. Thanks for letting us know and may you enjoy wearing them for many shifts. xxx
This is probably theee best fitting and comfy jacket I’ve ever owned! I’m going to order a few more in the new year!
Thanks again guys for being so easy about the return due to them not fitting properly!
Thanks
Store owner replied:
You chose well Amanda! So glad he loves the fit and comfort of it. Thanks for letting us know.
Very flattering shirt. My only comment would be that the small is quite small. I’m a straight size 8 and I feel this is more like a size 6.5-7. But I’m still very happy with it.
Store owner replied:
Glad you like the flattering fit of this chef shirt Kaye. Thanks for letting us know about the sizing, we will consider this if we repeat this style in the future.
I have been a professionally trained cook for the past 40 years, so I have come through the traditional whites in a brigade system.
So far one of the best aprons / gear you can see some thought has been put into the design
Very nice
Les
Store owner replied:
Thank YOU Mr Leslie. Sorry you had to wait 40 years to wear "one of the best" but glad you found Cream Collection eventually. Enjoy every moment wearing the gear.
Was a present for my son. He is very happy with it.
