FAQ's

Below FAQ are some common concerns of our clients, if you have other questions, please e mail us at hello@creamcollection.com.au

Where do I find the size chart for the style I want to buy?

If you are using a mobile device: Scroll down to the description tab on the product page and below the type is a size chart. If you are viewing on a desktop : On each product page is a green button with the wording SIZE CHART. Click on that button and the relevant size chart will appear.

Can I get a sample to try on before buying?

Sure, please purchase the style, colour and sizes you would like from the online store and we will send you the garments. Once you have made your decision, please keep or return the unworn/unmarked garments back to us and we will refund you in full for the returned items, less shipping fees

Do organic cotton garments need special wash care?

Our organic cotton garments do not need special washing care.

A 40 degree wash with line drying in the shade is all you need.

Are CREAM COLLECTION garments stocked in any stores?

CREAM COLLECTION garments are exclusively available through this online store

Can I embroider my name on my uniform?

Sure, sounds like a great idea. On each product page is a grey button with the wording ADD NAME HERE, click on that button and a sheet will appear where you can enter the name you want embroidered . You can select the font, colour and position you require. Each embroidered name costs AUD$15.00. Please allow up to 3 extra days to the usual shipping time frame for embroidery.

How much does it cost to embroider my name on my uniform?

Each name costs AUD$15.00 to embroider

Is it safe to soak my uniforms in pre wash detergent?

No, it is not safe to soak your uniforms in pre wash detergent like NAPISAN, SARD, WHITE KING, BOOST or any solution with Sodium Percarbonate in it as this breaks down the fibres of your garment and causes the metal fasterners to dislodge.

Can I get a refund if I have not worn the garments?

Sure. Please return unworn/unmarked garments to :

CREAM COLLECTION

P.O.Box 376

Oatley

2223

NSW

Australia

within 14 business days and we will refund you in full, less shipping costs.

**SALE Items cannot be refunded, returned or exchanged for a different size - Thank you for your understanding.

Can I exchange my garments for a different size?

Sure, please return unworn/unmarked garments to:

CREAM COLLECTION, P.O.Box 376, Oatley, NSW, 2223, Australia, with a note requesting the correct size and we dispatch new sizes to you within 2 business days of receiving your returned garments.

SALE Items cannot be refunded, returned or exchanged for a different size - Thank you for your understanding.

Can I get a uniform custom made?

Sure. Our minimum order quantity for aprons is 20 pieces per design and for garments like jackets, shirts or pants the minimum order quantity is 50 pieces. E mail us at hello@creamcollection.com.au with your design request and we will get back to you within 24 hours.

Can you deliver world wide?

Sure we can. We use DHL to ship all parcels to physical addresses. Please note that DHL does not deliver to Post Office Boxes.

If I import uniforms to an address outside of Australia who is liable for import taxes and duties?

Good question, the recipient is liable for any taxes and duty costs. These costs will be calculated by the receiving country's customs department. CREAM COLLECTION cannot be held responsible for these costs.

Can I get a refund for SALE priced garments?

Unfortunately not, SALE priced garments are exceptionally good value, and are below cost price, for this reason unfortunately we cannot offer refunds. Please be aware of this before you purchase. Thank you.

I can't open the size chart? What can I do?

If you are visiting the store through a mobile phone, as the size chart is a link please ensure you have disabled "Pop Up blocker" or "Ad blocker" . The size chart link is working. If you cannot view the size chart on your mobile phone, please use a desktop to view the size charts. Thank you.

How long does it take for my order to get to me if I live in Australia?

If you reside in Australia : Delivery to metro areas will be within 3 business days. If you live in a regional area, delivery will be within 5 business days.

How long will my order take to get to me if I live overseas?

We use DHL services for international orders and your order will reach you within 5 business days.