Exchanges
If you would like to Exchange the style or size you ordered, please return items within 14 business days of receipt. Please fill in the form here and return the item to the address on the form. The shipping costs for the returned items is for your account.
Refunds
If you would like a refund on the item you purchased, please return the item within 14 business days of receipt. Please fill in the form here and return the item to the address on the form. The shipping costs for the returned items is for your account.
Refund Policy
All our garments are quality controlled at our warehouse before sending them to you, no faulty goods will be sent out. All sales are final. If for any reason an inferior item is received, we will pay return postage and once received we will examine, and if found to be faulty, we will replace it with another of the same item. This must be claimed within 7 days of receipt, please e-mail us at hello@creamcollection.com.au to make your claim. Any claim after three months will not be accepted. The claimed item must be returned in the original condition it was sent. Please check the sizing chart on each product page to ensure you've purchasing the perfect fit.
**SALE Items cannot be refunded, returned or exchanged for a different size - Thank you for your understanding.
**PERSONALISED or EMBROIDERED items cannot be returned or exchanged for a different size - Thank you for your understanding.