If you'd like to Exchange your Cream Collection garment for a different style or size, please complete this page, print it out and enclose it with the garment you would like to exchange.
Before completing the form please note the following:
Please return within 14 business days of receiving your parcel.
NO Exchanges can be made on SALE items, Personalised items, worn items, marked items.
Return shipping is for the purchaser's account, however as we're always generous, we will pay for shipping back to you for the new garments.
1. Please fill out this form PDF form
2. Print form
3. Place form and garment in a mailer and return it to :
CREAM COLLECTION
P.O Box 376
Oatley
2223
NSW
Australia
Once received, we'll check your garments to ensure they have not been worn and ship your new garments immediately.
Exchanges
If you would like to Exchange the style or size you ordered, please return items within 14 business days of receipt. Please fill in the form here and return the item to the address on the form. The shipping costs for the returned items is for your account.
Refunds
If you would like a refund on the item you purchased, please return the item within 14 business days of receipt. Please fill in the form here and return the item to the address on the form. The shipping costs for the returned items is for your account.
Refund Policy
All our garments are quality controlled at our warehouse before sending them to you, no faulty goods will be sent out. All sales are final. If for any reason an inferior item is received, we will pay return postage and once received we will examine, and if found to be faulty, we will replace it with another of the same item. This must be claimed within 7 days of receipt, please e-mail us at hello@creamcollection.com.au to make your claim. Any claim after three months will not be accepted. The claimed item must be returned in the original condition it was sent. Please check the sizing chart on each product page to ensure you've purchasing the perfect fit.
If we can assist with anything more please contact us here